Sweet Delights

1. İade Politikası Overview

At Sweet Delights, we take pride in the quality of our Turkish pastries and desserts. We want you to be completely satisfied with your purchase. This İade Politikası outlines the conditions under which we offer refunds, exchanges, or replacements for products purchased from our shop or website.

Please read this policy carefully before making a purchase. By placing an order with Sweet Delights, you agree to the terms of this İade Politikası.

2. Conditions for Refunds

We understand that issues can occasionally arise with food products. We accept returns and provide refunds under the following conditions:

2.1 Quality Issues

If you receive a product that is of unsatisfactory quality due to:

• Products significantly different from their description
• Products that are damaged upon delivery (not due to improper handling after delivery)
• Products that do not meet our quality standards

2.2 Order Errors

If we have made an error in fulfilling your order, such as:

• Providing incorrect items
• Missing items from your order
• Significantly late delivery (for delivery orders, where the delay is within our control)

2.3 Allergic Reactions and Health Concerns

If you experience an allergic reaction or other health concern related to our products:

• We take food safety very seriously and will investigate all reported health concerns
• Refunds may be provided in cases where allergens were not properly disclosed or labeled
• We may request medical documentation in certain cases

Please note that all our products are prepared in a facility that processes nuts, dairy, gluten, and other common allergens. We always recommend that customers with severe allergies exercise caution.

3. Refund Process

To request a refund, please follow these steps:

3.1 Timeframe for Refund Requests

Refund requests must be submitted within 24 hours of receiving your order for fresh pastries and perishable items, or within 3 days for packaged goods with longer shelf life.

3.2 How to Submit a Refund Request

1. İletişim Us: E-posta us at [email protected] or call us at +444683733066
2. Provide Order Details: Include your order number, date of purchase, and the specific items for which you are requesting a refund
3. Describe the Issue: Clearly explain the reason for your refund request
4. Provide Evidence (if applicable): Photos of damaged or unsatisfactory products can help us process your request more quickly

3.3 Refund Processing Time

Once your refund request is approved:

• For credit card payments: Refunds will be processed within 3-5 business days, though it may take an additional 5-10 business days for the amount to appear in your account, depending on your card issuer
• For debit card payments: Refunds will typically be processed within 3-5 business days
• For cash payments (in-store purchases): You may return to the store with your receipt for an immediate cash refund, or we can process a refund to a bank account of your choice

4. Exchange and Replacement Options

In some cases, we may offer product replacements or exchanges instead of monetary refunds:

4.1 Product Replacements

If you received a damaged or incorrect item, we may offer to replace it with the correct item at no additional cost. For delivery orders, we will arrange for the replacement to be delivered at the earliest possible time.

4.2 Store Credit

In some situations, we may offer store credit instead of a direct refund. Store credit will be valid for 3 months from the date of issue and can be used for any purchase at Sweet Delights.

4.3 Exchanges

If you would like to exchange a product for a different variety (e.g., a different type of baklava), we will try to accommodate your request subject to product availability. For exchanges of different valued items, the price difference will be either charged or refunded accordingly.

5. Exceptions to Our İade Politikası

While we strive to ensure customer satisfaction, there are certain situations where refunds may not be available:

5.1 Non-Refundable Items

• Custom or Special Orders: Products specifically made to your specifications (such as custom cakes, large catering orders, or special event pastry arrangements) are generally non-refundable unless there are significant quality issues
• Products with Broken Seals: For packaged products, items with broken seals or that have been partially consumed are not eligible for refunds unless they are defective
• Discounted or Sale Items: Items purchased during promotional sales may have different refund terms, which will be specified at the time of purchase

5.2 Personal Preference

Refunds based solely on personal taste preferences may not be granted. Our product descriptions provide information about flavors, ingredients, and sweetness levels to help you make informed choices.

5.3 Improper Storage or Handling

We cannot provide refunds for products that have deteriorated due to improper storage or handling after delivery. Our staff provides storage instructions for our products to maintain their quality and freshness.

5.4 Late Collections

For in-store pickup orders, items not collected within the specified timeframe may not be eligible for a refund, particularly for highly perishable items.

6. Shipping and Delivery Refunds

For orders placed online with delivery:

6.1 Late or Missed Deliveries

If your delivery is significantly late or missed entirely:

• For delays within our control, we may refund delivery charges and offer compensation for the inconvenience
• For delays outside our control (extreme weather, road closures, etc.), we may only refund delivery charges

6.2 Damaged During Shipping

If your order arrives damaged due to shipping:

• Please take photos of the damaged package and products before opening them completely
• İletişim us immediately with these photos
• We will arrange for replacement products or provide a full refund including shipping costs

7. İletişim Information for Refund Inquiries

If you have any questions or need assistance with a refund request, please contact our customer service team:

We aim to respond to all inquiries within 24 hours during business days.

8. Changes to This İade Politikası

We reserve the right to modify this İade Politikası at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

The date at the top of this page indicates when this policy was last updated. Refund requests will be processed according to the policy in effect at the time of purchase.

9. Consumer Rights

This İade Politikası does not affect your statutory rights as a consumer under UK law. If you are unsure about your legal rights, you can contact your local Citizens Advice Bureau or Trading Standards office for guidance.

We are committed to fair and transparent business practices and aim to resolve all issues promptly and to your satisfaction.